Covered California - Health and Wellness Insurance Technology Services
Technical Program Manager
Contract - | Sacramento, CA | Sep. 2017 – Feb. 2018
Technologies: Microsoft 365, Microsoft SharePoint
As the Technical Program Manager and Strategic Planning Lead at Covered California, accelerated employee support for increasing the speed to conversion rate of Obamacare enrollments, by reducing search times for employees to within 10 seconds. Orchestrated a transition to cloud services, implementing a new Microsoft SharePoint portal, content publishing, and search within 6 months.
Key Achievements:
Requirements Elicitation & Documentation: Led vision workshops with 50+ senior leaders, proposing automation solutions and optimizing workflows. Shared best practices and owned requirement documentation for UX templates, authoring workflows, authoring schedules, auto-archiving, content relevancy ratings, and tagging to improve search results.
Operations, Standards & Tools: Established a shared Microsoft SharePoint instance to familiarize senior leaders with tools during planning. Facilitated the review and approval of new UX designs for application to authoring templates.
Development: Authored comprehensive requirements for UX team design frameworks as the template foundations for interfacing offshore development teams. Ensured seamless setup of backend services and live data connections during the implementation phase.
GTM & OCM: Implemented best practices for Microsoft SharePoint collaboration toolkits and led product launch events planning. Conducted Lunch and Learn events for product promotions, introduced content governance, SEO optimization and search fine-tuning outcomes to drive adoption and measure KPIs.
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