Blue Cross Blue Shield Massachusetts, Health Insurance Company, Migrates to Cloud Portal, UX, Publishing & Search

Blue Cross Blue Shield Massachusetts – Health Insurance Technology Services

Technical Program Manager

Contract - | Boston, MA | Aug. 2021 – Apr. 2022

Technologies: Drupal, Aquia, Solar, Coveo, Microsoft Teams, Microsoft 365, Zoom

As a Technical Program Manager at BCBSMA, I led a transformative initiative at Blue Cross Blue Shield Massachusetts, replacing legacy systems with a cloud-based infrastructure, achieving a 25% increase in employee tool satisfaction, and cutting costs by 50%. Delivered an improved trust for intranet portal, search, and content publishing toolset, reducing search time by 95% and enhancing content relevancy by 75%.

Key Achievements:

• Strategic Digital Transformation: Orchestrated a comprehensive initiative, seamlessly replacing legacy systems with advanced cloud-based solutions.
  

• Employee Tool Satisfaction and Cost Reduction: Achieved a 25% increase in employee tool satisfaction and cut legacy costs by 50% through successful migration to cloud services.
  

• Operational Efficiency: Executed a content migration strategy, transitioning from a legacy IBM TeamSite portal CMS and IBM Watson Search service to Acquia Cloud CMS (Drupal) and Coveo Cloud Cognitive Search in a tight 9-month timeframe.
  

• Requirements & Documentation: Facilitated stakeholder workshops, defining epics, user stories, and success criteria for cloud development requirements. Defined content authoring, publishing templates, workflows, security, taxonomy, metadata, tagging, search crawler services, and success criteria.
  

• Operations, Development, Standards & Tools: Used collaboration tools to create cross-functional project plans, collaborated with stakeholders and Agile Dev teams, managed migration, deployment, and tuning of search services. Conducted UAT plans, QA, and oversaw product launch and OCM events.
  

• GTM, OCM & KPIs: Authored and delivered content publishing and search tuning training events for business users, communicated product launch features aligned with company goals, delivering award-winning toolsets to transform employee user experiences.