Intuit, Financial Services Company, Creates Core Taxonomy to Drive AI-enabled Employees Services

Intuit – Financial Software Technology Services

Technical Product Manager

Contract - / HR Taxonomy Lead | San Diego, CA | Aug. 2020 – Jul. 2021

Technologies: ServiceNow, Microsoft 365, Google Business, Zoom

As a Technical Product Manager at Intuit, served as the HR Taxonomy Lead, working with 300+ experts to create a core HR taxonomy, implemented within multiple systems, to create AI-driven HR services' connecting intelligent data points between content publishing, case management, intranet portals, and search services to predict future risks, manage resources, and proactively address real-time employee needs.

Key Achievements:

• Employee Satisfaction Enhancement: Elevated HR employee satisfaction from 90% to 95% by transitioning SME knowledge into AI-driven self-help experiences to predict and proactively address employee needs globally working with 300+ business users to capture requirements.
  

• Taxonomy Development: Led remote requirements gathering workshops with 300+ SMEs, creating a neural network for Intuit. Developed a 3000-line taxonomy co-refined with SMEs, legal, and compliance teams crucial for optimizing search engine results and data classification in multiple source systems.
  

• Requirements & Documentation: Conducted remote workshops, condensed data into a three-level hierarchical framework, establishing the first formal HR knowledge taxonomy to kickstart the AI program.
  

• Operations, Standards & Tools: Implemented Agile methodology, utilizing Google Workspace, Salesforce.com (SFDC), Zoom recordings, and Google Drive for efficient project management.
  

• Development & QA: Collaborated with cross-functional teams, tuned taxonomy versions, governance, metadata tagging, categories, and classifications. Conducted QA testing to meet success criteria.
  

• GTM & OCM: Developed and gained executive approval for an Organizational Change Management (OCM) Communications Plan. Authored and delivered live micro-training event modules on each department's taxonomy, enhancing understanding of business context, value, and best practices.