ExampleOperations Communication Videos About How to Use New TaxonomiesI like to feature as many short-form videos as possible in response to questions team members are asking in our online collaboration...
ExampleTraining Videos and 1-2 Minute Quick Start Guides for New TaxonomyI like to put live training sessions together for at least a few weeks leading up to and after launch of new taxonomies. I record these...
ExampleChange Timeline Events Occurring Over 6 MonthsI like to create theme-based change timelines so people can wrap their minds around different types of thoughts during different months...
ExampleOperations & Communications During Large Intranet Modernization & Content MigrationThe way you decide to communicate, manage logistics, train, and support async knowledge transfer will make or break your content...
ExampleProject Timing Leading up to Intranet LaunchHere are a few elements of a communications plan for an Intranet project covering roles and responsibilities of users of the new...
ExampleChange Management & Training Strategy for Taxonomy ImplementationHere's a high level recommendation I made for a client who wanted to understand the best way to drive internal adoption for a system many...
ExampleEnterprise Content Management Lifecycle for Change Management & TrainingI use this simple diagram to represent big picture ideas about types of content management tools organizations can use. Once you start...
ExampleProject Plan for Intuit Taxonomy Design & ImplementationIntuit required one of those up-front mini projects to be considered for their contract role leading taxonomy design for HR. I had always...
ExampleTraining Videos for Content Management System AuthorsI've found using a combination of email, Teams and/or Slack posts, wikis w/ links, and short-form, 1-2 minute training videos is a...