ECM Professional Services Practice Designed for Northern CA Bay Area

I've been working away since January to build out a broader pool of ECM subject matter experts who can join me in ECM engagements, and provide even more service support for my clients.

I'm excited to start discussing engagements with you, and your organization, about what you'd like to understand, or see happen with your ECM investigations.

Here's a bit of what I've been working on for the last few months...

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ECM Professional Services Practice Design and Development in Northern CA Bay Area

Assignments: Create vision, strategy, education, and development plans for an Enterprise Content Management (ECM) Professional Services Practice offering Information User Experience Design, including:

• Vision & ROI
  • Determine offerings for a full-service Enterprise Content Management consulting practice featuring Intranet, Internet, and Extranet portals, Unified Information Access solutions, Search experiences, mobility, personae development, business solution enablement, and prototype simulations to capture client vision and operationalize through adoption at the enterprise, departmental, and project team level
  • Agency services include advisory and workshop service delivery around Vision & ROI, ECM Business Solution & Innovation Design, ECM Strategy & Talent Team Design, Governance & ECM Education program design, Roadmaps & Innovation Program Design, and Socialization & Change Management to support ECM Adoption services
• Solutions & Innovations
  • Designed, developed, and deployed a neural network-type expertise and asset management toolset to function as the central repository for all service-related assets, facilitation guides, and resources for ECM Delivery Team consultants to use with clients and each other online, and on mobile devices
  • Designed and developed a technology solution to host ECM Consulting Practice content including all education materials, industry references, software vendor review packages, analyst reports, client examples, live ECM solutions, workshop facilitation guides, and references for an extensive library of traditional, emergent, modern, and future ECM technologies
  • Utilized mobile and cloud services to build all support systems operating under the assumption clients and consultants will require mobile, remote, access to Practice assets and deliverables
    
    
• Strategy & Talent
  • Determined services, talent, and education requirements to expand and develop ECM talent resources to address the global spike in need for ECM consultants
  • Created Preflight and Discovery Team talent compositions including Vision Architects, User Experience Platform Designers, Enterprise Architects, Technical Solution Architects, Game Designers, Graphic Facilitators, Animators, Data Visualizers, Content Strategists, iRise Simulation Modelers, and Business Solution Architects to support ECM initiatives
  • Created ECM educational materials and delivered cross-functional Boot Camp-style training to on-board consultants and begin working together on near-term ECM projects
  • Designed marketing pitches for ECM service offerings as a jumping off point for in-depth ECM proposals

• Governance & Education
  • Performed Trademark and Copyright submission activities to protect all Intellectual Property paired with Vision Architectureä deployment methodology and executive workshop toolkits used to elicit vision and operationalize adoption
  • Instituted Information Governance structure for new professional services delivery teams, the source repository assets, and security around access for all users, in all contexts while training consultants around information governance structures and strategies
  • Created a six-level ECM Education program to onboard ECM talent, provide delta training for Vision Architectureä deployment methodology, and delivered net-new training for what ECM is, how organizations can benefit from ECM initiatives, live examples of hundreds of ECM vendor technologies and real-use business solutions
    
    
• Socialization & Change Management
  • Networked with strategic partners to augment professional service offerings around Software System Integrations for Oracle, Microsoft, Adobe, and many other large software vendors in order to offload technical development once the ECM Team had identified and created all development requirements using iRise simulation modeling
  • Identified Change Management challenges in launching a new ECM Practice with current industry understanding of what ECM means, how organizations can derive profound business value from strategic ECM programs, and developed support communication plans

Designing and Developing a future-focused ECM Practice in Northern CA

I'm excited to be partnering with a firm here in the Northern CA Bay Area to design and develop a future-focused Enterprise Content Management (ECM) Consulting Practice.  More details are to come, and you will start to see us at ECM conferences, like Gartner Portals, Content & Collaboration in Orlando March 12-14, and the Association of Images and Information Management (AIIM) Managing Information Conference in San Francisco, March 20-22, 2012.

If you're going to be at either of these conferences, please drop me a line if you'd like to hear a preview of the services we'll be offering mid-May 2012.

See you with more ECM Practice news very soon!

Stephanie

Available February 1, 2011 for ECM, Portals, Information Access, Search & Mobility Projects

I'm wrapping up my project with Thomson Reuters FindLaw early January 2012, and will be available to begin new projects February 1, 2012.  Please reach out to discuss your opportunities, and while I do prefer working in the Northern CA Bay Area, I can travel nationally and internationally if the project terms are a match. Happy New Year!

Consultant, Enterprise Content Management Product Selection Thomson Reuters

My new project will be in Silicon Valley, with Thomson Reuters, supporting their legal business offerings. I’ll be working with Thomson Reuters to review and confirm enterprise business objectives will be addressed with their current and future technologies and processes. 

There will be an evaluation of commercial Enterprise Content Management systems, a socialization effort to feature the breadth and depth of ECM vendor systems, a reevaluation of existing systems, and design and development of various prototypes to present business and technology solution recommendations. A Pros and Cons-type recommendation will also be made presenting the risks and benefits associated with choosing Commercial Off the Shelf solutions, vs. Open Source solutions, vs. the option to build custom solutions in-house. 

Available September 1, 2011 for ECM, Portals, Information Access, Search & Mobility Projects

I just wrapped up a vision project in the Midwest and am back home in the Northern CA Bay Area.  I'm thinking I'll take a little time off and enjoy the beautiful summer here while talking with organizations about new projects we might share with a start some time around September 1, 2011.  Enjoy your summer everyone! 

Consultant, Portal/ECM/Search Lead for a Large, Multinational Manufacturing Company

A $35 Billion year company who engages in building efficiency, automotive experience, and power solutions business worldwide.

Shared future technology capabilities and business strategies to create a Social Enterprise environment loaded with competitive advantage capabilities for the company’s globally disperse business interests and workforce. Concepted and designed a set of futuristic solution prototypes and an enterprise roadmap for business solutions and innovations.

• Led vision and technology education for company leaders covering Unified Information Access, Rich Internet Application design and development strategies, Pattern Recognition, Sentiment Analysis, Interaction Analysis, Implicit and Explicit profiling for Enterprise Content Management, and solution prototyping using iRise modeling tools
• Concepted, designed, and created future solution prototypes including four future roadmap applications to automatically manage enterprise content and subject matter experts in a social and formal environment.
  • Global Public Sentiment Analysis tool to be used by internal strategist
  • Global Social Expertise Network to connect all corporate intelligence with subject matter experts in context of real-time business transactions
  • Global Collaboration Network that enables geographically disperse workforces to immediately assemble germane intelligence and subject matter experts on a regional basis to respond to global business challenges
  • Global Innovation Network that features all corporate employee innovations in a socially rated environment to immediately respond to global opportunities and create focused global solutions using employee contributions

Consultant, Practice Lead ECM/Portal/Search/Mobility Zang Consulting

I'm happy to be joining Susan Kampe and her expert consultancy, Zang Consulting LLC, in a partnership to build and grow her ECM/Portal/Search & Mobility practice.  I will work with Susan and her clients to deliver vision, strategy, design, and deployment methodologies in these areas.  More info to come shortly...

Available for Vision, Strategy, ROI & Adoption Projects for ECM, Portals, and Search in Feb 2011

I wrapped a short investigation with Pacific Gas & Electric in Northern CA this December, and am considering new projects for February 2011 that focus on executive and senior leadership strategies around ECM, portals, information access and search, Web 2.0, Social Media, and Mobility solutions and web experiences.  

Please contact me directly, here, or via LinkedIn to discuss your projects and what you'd like to accomplish in 2011.

Board Member, Women's Initiative, Alameda County, CA Chapter

I'm very excited and honored to be given a Board Member position with the Alameda County chapter of Women's Initiative, a Bay-Area non-profit agency whose mission is to build the entrepreneurial capacity of women to overcome economic and social barriers and achieve self-sufficiency.  

I've been watching and engaging with WI's events, activities, and entrepreneurs for a little while now, and it's so inspiring and successful I can't wait to pitch in in a more formal capacity.

Please check out Women's Initiative (http://www.womensinitiative.org) and learn how they're using micro-financing, a huge womens' expertise network, and a very purpose-driven effort to propel women into business ownership and success.  Check out one of their statistics: 

"By assisting women-owned businesses throughout the San Francisco Bay Area at our seven training sites, Women's Initiative directly contributes to the economic growth of communities. Our graduates have started and expanded over 1,600 businesses from photography studios to catering companies and mechanic shops. In 2006, 301 new jobs created by our graduates."

Consultant, Presentation Layer and Visual Requirements Management Capabilities Investigation - Pacific, Gas & Electric CA

Elicit, align, and converge Enterprise Application Strategic Planning and Architecture vision with Portal Center of Excellence Development Team vision to define and select a single presentation layer technology to support rapid development of business solutions for the enterprise.

The new technology will need to be user-friendly for developers, utilize programming languages for which there are many resources available, and require little to no architecture changes of existing frameworks or systems. 

The tool should provide Ideation, Design, Development, and automatic Code Deployment tools for Rich Internet Applications (RIAs) to support solution development for the general public, customers, employees, partners, vendors and regulatory agencies.  

Available for ECM & Portal roles to begin mid-September 2010...

After concluding my engagement with NetApp, I'm spending a few weeks discussing new opportunities in the Northern CA Bay Area and am hearing about quite a few interesting initiatives going on here locally.

I really like the ideas being whipped up here in the Bay, and look forward to discovering my new project team(s) :).

Consultant, ECM/Portal/Search Strategy & Program Management for NetApp

After a brief break, a few advisory projects, and better weather in the Bay Area, I will be joining NetApp in Sunnyvale to build strategy and programs to support their ECM, Search, and Portal initiatives for their Extranet, Internet, and Intranet properties. I'll be joining them late June after wrapping up a few smaller projects and look forward to being part of a great project that's starting from the ground up with Oracle's 11g Suite.

Available beginning May 1 for portal, ECM, and search projects in the Bay Area

Genentech's year-long Commercial Portal project was recently frozen, so I am available for new projects beginning May 1, 2010. Please reach out to discuss your portal and ECM challenges to see if we might be a match.

Genentech/Roche - Consultant, Commercial Drug Portal & iPhone Applications for Mobility

Worked with Genentech’s Commercial Portal Team to determine vision, strategy, information access and search, content integration requirements, business collaboration opportunities, and social media tools to drive secure, profiled content through the portal and iPhone applications. Prepared for Proofs of Concept, vendor pilots and demos, technology reviews, and determined a methodology for proving cost benefits associated with adoption of Web 2.0 technologies.  Vendors included Vignette portal and Content Management systems, Autonomy’s IDOL Pan-enterprise Search and Web2.0 and Social Media Services, OpenText’s LiveLink, Jive’s Social Business Software, and the iPhone Application framework.

Available beginning Jan. 2010, for ECM, Portals, Information Access & Search Projects

I'm beginning to network and interview for my next intelligence project, preferably in the Northern CA Bay Area, but if you have an interesting project that's out of the area, please don't hesitate to reach out for a discussion.  Happy Holidays Everyone.

Cisco Systems - Consultant, Enterprise Content Management & Collaboration

Working in the Collaboration Business Technology Delivery Team, collaborating with Enterprise Collaboration Platform (The New Collaboration Platform ™) product teams, User Experience Design, ECM IT, to determine vision, strategy, and business transition options to the new collaboration platform. The objective being the ability to surface contextually relevant social and enterprise content, to individual users, deriving actionable information transactions using semantic web, social networking, and rich presence.

Available for ECM and portal projects beginning Sept. 2009

Change happens faster than you expect. With this thought, I begin again, to search and interview for new projects as my role with VMWare was put on hold 8 days into the initiative.  

They definitely win for the shortest project ever!  I wish them well and hope to collaborate again as they continue their amazing growth and innovation in the virtualization and cloud computing space.

There are many interesting projects going on around the Bay Area right now and I look forward to joining a new team sometime in early September. Please contact me to discuss opportunities - I look forward to hearing what you have going on.

VMWare - Consultant, Portal Strategy

My recent contract was with VMWare in Palo Alto, CA working to assess architecture, security, business, and content state of 29 separate, business-critical portals, then gather executive, business leader, vendor/partner, and customer requirements for the Next Generation ECM intelligence platform utilizing Oracle’s 11g E2.0 WebSuite, in a virtualized environment. Conduct gap analysis, and define implementation strategy to migrate optimized content, business process and services, into a single, Oracle 11g WebCenter Interaction (WCI) instance.

The project was put on hold soon after I arrived, so I am looking and interviewing for a new project again to begin the first week of September 2009.  Please contact me to discuss opportunities.

I'm happy to be working with a publisher on a book about Enterprise Content Management & what to do if you have a failed or stalled deployment...

I'll post more info as I'm updating and redesigning stephaniehayden.com and building the new website for my corporation - Innovation Architecture, Inc.  For now I wanted to let you know what I've been working on over the last couple of months...

A Leading Publication House
Authoring and Publishing a Book for Cross-promotion in Professional & Technology Series
April 2009 – June 2010

Company Profile: This publisher’s Professional/Trade (P/T) business serves professionals and consumers alike, producing books, subscription content, and information services, in all media, in targeted categories. Subject areas include business, technology, architecture, professional culinary, psychology, education, travel, health, religion, consumer reference, pets, and general interest.

TITLE = Author & Illustrator

Assignments: Author a professional How To manual, tailored for executives and senior management citing 13 years of personal, professional consulting experience with Fortunes 1-500 organizations, to help correct jack-knifed Enterprise Content Management initiatives. Providing real-world, proven, methodologies, programs, and solution patterns, this guide covers general to very specific topics including failed portal deployments, stalled content management systems, rampant taxonomic breakdowns, security matrix omissions and intelligence breaches, intelligence graveyards, and somewhat useless information access and intelligence search efforts.  Focusing heavily on Enterprise 2.0 vendor product solutions, business process changes, improved utilization of existing technologies, and collaboration tools, this guide can help any enterprise get back on track, or make news ones, by inspiring talent to cooperate and collaborate toward define enterprise business objectives. Expected release Summer 2010.

I'm working on my Master of Enterprise Content Management Certification from the Association of Images and Information Management (AIIM)

During a break between projects I attended the Masters Program with AIIM up in Toronto, Ontario. My primary reason for attendance was to calibrate what I've been doing for many years now, with a global associations' opinions and practices to ensure I'm inline with internationally recognized leaders in Enterprise Content Management. I'm happy to say it was an excellent experience, and apparently I'm right on track!

I highly recommend their courses to anyone who is beginning, restoring, or investigating an Enterprise Content Management effort. Excellent teachers, great subject matter covering a huge amount of information in a very elegant manner, and hey some of the courses are in Toronto, and you can hit Niagra Falls helicopter tours while you're in town!

Association of Images and Information Management (AIIM)
Master Certificate Program Enterprise Content Management
Toronto, Ontario Canada
www.aiim.org
April 2009 – expected August 2009 

Company Profile: As a neutral and unbiased source of information, AIIM is the community that provides education, research, and best practices to help organizations find, control, and optimize their information.

For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. AIIM was founded in 1943 as the National Microfilm Association and later became the Association for Information and Image Management. AIIM is also known as the enterprise content management (ECM) association.

AIIM is international in scope, independent, and implementation-focused. As the industry's intermediary, AIIM represents the entire industry - including users, suppliers, and the channel.

TITLE = Master Certificate Candidate for Master of Enterprise Content Management confirmed expert in lifecycle enterprise content and intelligence management systems, expert in implementation of solution systems, expert in leading Commercial Off the Shelf and Open Source vendor solution offerings.

Assignments: Comprehensive study of all tools and methodologies, and best practices related to the capturing, managing, storing, preserving, and delivering all content and intelligence to any user in any environment.  A Masters Thesis written after study is used to attain certification of Masters ECM3 – ETA August 2009.